Privacy policy

Last updated 12 November 2026

This policy explains what personal data Devtech Information Technology and Services Private Limited collects through DevTech AI Receptionist, why, and your rights under India's Digital Personal Data Protection Act, 2023.

What we collect

• Account data from business owners: name, email, password (stored only as a secure hash), business details, and the verification documents needed for a phone number.
• Call data for each call to your AI number: the caller's phone number, the recording or speech of the call, the transcript, a short summary, and any booking or message details the caller gives (such as name and reason for calling).
• Payment data: payments are handled by Razorpay. We receive the subscription status and payment reference, never your full card or bank details.
• Technical data: IP address and browser details when you use the dashboard, kept for security.

Why we use it

To answer and route calls, keep your bookings and messages, send you alerts, bill your subscription, keep the service secure, and meet legal obligations. Business owners are responsible for informing their callers; the receptionist's greeting says it is a virtual assistant.

Who processes it for us

• Plivo (telephony: carries calls and recognises English speech)
• Anthropic (Claude, the AI model that writes the receptionist's replies and call summaries)
• Sarvam AI (Tamil speech recognition and voice)
• Razorpay (payments)
• Meta WhatsApp Business and Brevo (alerts and confirmations by WhatsApp and email)
• Our hosting provider in India (website and database)

Some of these providers process data outside India. We share only what each needs to do its job, and we do not sell personal data or use it for advertising.

How long we keep it

Call transcripts, bookings and messages are kept while the business's account is open, so the owner can see their history, and deleted within 90 days after the account is closed. Generated voice clips are deleted within a day. Billing records are kept as long as tax law requires.

Your rights

You can ask to see, correct or delete your personal data, or withdraw consent, by writing to us. Callers can contact the business they called or write to us; we will act on the business's behalf. You may also complain to the Data Protection Board of India.

Contact

Write to us at info@devtechrpa.com. See our contact page.