Terms of service

Last updated 12 November 2026

These terms apply to DevTech AI Receptionist (the "service"), provided by Devtech Information Technology and Services Private Limited ("we", "us"). By creating an account you agree to them on behalf of yourself and your business.

The service

The service answers phone calls for your business with an automated, AI-based voice assistant. It can answer questions using the information you give it, book and cancel appointments, take messages, transfer calls to a number you choose, and send you alerts. It works from the information and rules you enter; you are responsible for keeping them accurate.

The assistant can misunderstand callers or make mistakes. Do not rely on it alone for anything where a mistake could cause harm, such as medical, legal or emergency situations. Check bookings and messages in your dashboard.

Phone numbers

Indian telecom rules require every number to be registered to a verified business. To get a number you must give us a valid GST certificate, Udyam registration or certificate of incorporation, and you confirm the details are true. We obtain numbers from our telephony provider on your behalf; they stay linked to the service and cannot be transferred out.

Free trial, plans and payment

• New accounts get a free trial with a fixed number of call minutes. No payment details are needed for the trial.
• Paid plans are monthly subscriptions in Indian rupees, charged in advance through Razorpay. Prices are shown on our website and exclude GST, which is added where applicable.
• Each plan includes a number of call minutes per billing month. Unused minutes do not carry over. When the minutes run out, calls are forwarded to your staff number until the next billing month or until you upgrade.
• If a payment fails, the subscription may be paused and your account returns to the trial allowance until payment succeeds.
• You can cancel at any time; see our cancellation and refund policy.

Your responsibilities

• Tell your callers that they are speaking with an automated assistant and that calls are recorded (the default greeting does the first; keep it).
• Use the service only for calls to your own business and only for lawful purposes. Do not use it for unsolicited or promotional calling.
• Keep your login safe. You are responsible for activity on your account.
• Make sure you are allowed to share any information you give the assistant.

Data

Call recordings, transcripts, bookings and messages belong to you. We process them only to provide the service, as described in our privacy policy.

Availability and changes

We aim to keep the service running at all times but do not guarantee it will be uninterrupted; telephony and AI providers can have outages. We may change or improve the service, and we will give at least 30 days' notice by email of any price increase.

Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost business or missed bookings, and our total liability for any claim is limited to the fees you paid us in the three months before the claim.

Ending the service

You may close your account at any time. We may suspend or close accounts that break these terms or are not paid for, with notice where reasonable.

Governing law

These terms are governed by the laws of India. Courts at Chennai, Tamil Nadu have jurisdiction over any dispute.

Contact

Questions about these terms: contact us.